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Re: T-Rex Active UV lights are junk - no customer service either

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Posted by sjenkins on April 18, 2003 at 08:44:28:

In Reply to: T-Rex Active UV lights are junk - no customer service either posted by ridgra1 on April 17, 2003 at 23:33:26:

Does anybody have any dependability info on the Powersun or Big Apple bulb? Seems failures are common in these new mercury bulbs (some anyway)but can't help but trust the Zoo Med name. Also worried about the Big Apple bulb because it seems to be new technology (2 tubes, no filament). Do any come with a warranty?
Thanks
:I have used 8 T-Rex/Active UVB 100 and 160 watt bulbs and all have burned out except one. That's 7 out of 8 failures!!! Not a single bulb has lasted six months. I have emailed the Active/UVB company and there has been no response in over 6 weeks now. I have replaced my bulbs with the Big Apple Herp UVB bulbs and they have work flawlessly. The Big Apple UVB bulbs cost less, my Jacksons have responded well to them and they are more reliable....you draw you own conclusions. I will never give Active UVB my business again....inferior products with customer service to match.

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