Re: Warranty on new purchase

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Posted by Lisa on December 25, 2001 at 02:03:15:

In Reply to: Warranty on new purchase posted by Lisa on December 21, 2001 at 01:19:56:

Thanks everyone for the great advice! I had ordered the tort form a local store, but when I got there today to pick it up, it couldn't open its eyes! I refused to bring it home and the guy didn't want me to either. He said his supplier had brought by 4 torts that morning for him to choose from the other 3 all had their eyes shut, this one didn't. By the time I got there at 3:30, this one's eyes wouldn't open either.

I ended up getting another one from a different store, paying $90 versus $30 for the sick one. I guess you get what you pay for! This store was very knowledgeable and concerned for their animals and offered a longer warranty. They typically offer 1 week, but since I was getting the whole setup and they could see that he would have everything he needed, they said they would work with me if he were to get sick within a few weeks. I feel much more comfortable with the people there and am happy it worked out the way it did (of course I feel for the poor sick tort, but hopefully, this supplier and seller can get their act together).

Thanks for the input. "Freckles" seems to like his new home!

: I'm getting ready to purchase a CB Russian Tortoise from a local pet store that specializes in reptiles. My question is, what kind of warranty should I expect to get? I plan to take the tort to a vet soon after I get one, but if he's sick, should I have any recourse? Is there a standard out there?

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: Thanks everyone for the great advice! I had ordered the tort form a local store, but when I got there today to pick it up, it couldn't open its eyes! I refused to bring it home and the guy didn't want me to either. He said his supplier had brought by 4 torts that morning for him to choose from the other 3 all had their eyes shut, this one didn't. By the time I got there at 3:30, this one's eyes wouldn't open either. : I ended up getting another one from a different store, paying $90 versus $30 for the sick one. I guess you get what you pay for! This store was very knowledgeable and concerned for their animals and offered a longer warranty. They typically offer 1 week, but since I was getting the whole setup and they could see that he would have everything he needed, they said they would work with me if he were to get sick within a few weeks. I feel much more comfortable with the people there and am happy it worked out the way it did (of course I feel for the poor sick tort, but hopefully, this supplier and seller can get their act together). : Thanks for the input. "Freckles" seems to like his new home! : : : I'm getting ready to purchase a CB Russian Tortoise from a local pet store that specializes in reptiles. My question is, what kind of warranty should I expect to get? I plan to take the tort to a vet soon after I get one, but if he's sick, should I have any recourse? Is there a standard out there?

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