Re: Mail order books from Barnes & Noble.com

Posted by Ronda on February 01, 2002 at 13:18:55:

In Reply to: Mail order books from Barnes & Noble.com posted by Francis on January 31, 2002 at 00:35:13:

I can't give you any feedback about my experiences at BN.com, as I'm a loyal Amazon.com customer, but try calling the 800 number for BN.com if they aren't responding to your emails. Here is one I found on their website: 1-800-843-2665. Regarding a refund, they should not charge your credit card until they've shipped the book. If they've shipped it and you didn't receive it, then they should send a replacement at no charge.

Good luck,
Ronda

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: I can't give you any feedback about my experiences at BN.com, as I'm a loyal Amazon.com customer, but try calling the 800 number for BN.com if they aren't responding to your emails. Here is one I found on their website: 1-800-843-2665. Regarding a refund, they should not charge your credit card until they've shipped the book. If they've shipped it and you didn't receive it, then they should send a replacement at no charge. : Good luck, : Ronda

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