Posted by Francis on February 05, 2002 at 19:44:17:
If you read my earlier posting on this subject, you'd have heard about the screw-up that occurred about my order.
Anyway, I managed to locate the e-mail address of their Director of Communications, Ms Carolyn Brown, and wrote to her for help. I'm happy to inform that they responded immediately and offered me a replacement through upgraded air-mail or a refund. I'm settling for a replacement and will keep my fingers (and toes) crossed to see the outcome.
To those who have written to me with their suggestions and moral support, thanks a million. All the best!!!